Q. Is there a minimum order level?
No, there is not a minimum order level.

Q. How do I go about ordering something from you?
The starting point is to give some thought to the item(s) you want and then either give us a call or drop us an email and we'll discuss your requirements. We will then be able to send you some examples for you to select the final design before you pay anything.

Q. How long will it take?
Once you have agreed the final design and payment is received, a Sublimation or Stock Transfer item will be ready/dispatched within 2 working days. Items that require us ordering garments from our supplier will take longer.

Q. How can I get my picture(s) to you?
If you have a computer and can produce a digital image of the picture you want, send it to us via email. If you don't have such a facility then we can accept pictures via the post and will scan and return them to you with the finished item.

Q. The picture has some 'red-eye', can you remove this?
Yes we can. The quality of the picture on the item is dependant on the quality of the picture/photo. However, we will be able to do some adjustment to tidy up minor flaws.

Q. How do I pay for my item(s)?
Once we have agreed the final cost (including P&P) you can pay either by sending a cheque/postal order (see Contacts page) or by credit card using the PayPal secure payment system.

If you wish to pay by credit card we will send you an email confirming the invoice details, and this will also contain a link to the PayPal payment location. You can pay using PayPal whether or not you have a PayPal account.

Q. What is your refund and return policy?
The procedure we operate is to get your authorisation on the design before the goods are printed and we do our utmost to ensure they are packaged to avoid damage during transit. If however damage does occur, contact us within 7 working days of receipt and we will discuss/consider whether a refund is applicable.

If you have a question not listed, give us a call or drop us an email.